zid buzz Privacy Policy

zid buzz (https://zidbuzz.cam) is an online gaming and sports betting platform serving users in Bangladesh. This privacy policy applies to our website, mobile application, and all related services.

By using our platform, you agree to the terms described in this privacy policy. This policy should be read alongside our Terms and Conditions. Together, both documents form the complete legal framework governing our services.

This policy applies only to information collected through the zid buzz platform. Third-party websites and services have their own privacy policies, which are not covered by this document.

zid buzz collects two types of information — information provided directly by the user, and information collected automatically.

2.1 Personal Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for KYC verification)
• Bank or mobile financial service account details (for deposits and withdrawals)

2.2 Account and Transaction Information

• Username and password (stored in encrypted form)
• Deposit, withdrawal and betting history
• Records of bonus claims and wagering activity
• Details of complaints and requests made to customer support

2.3 Technical and Behavioural Information

• IP address and device identifier information
• Browser type, operating system and device model
• Information on which pages were visited on the site and for how long
• Login time, location and session duration

zid buzz collects information in several ways:

• Registration form: Information you provide when opening an account is collected directly.
• Transaction processing: Relevant information is recorded during financial transactions made via bKash, Nagad, Rocket or Upay.
• Cookies and tracking technologies: Site usage patterns are recorded automatically.
• Customer support communication: Information provided during live chat or email contact.
• Third-party verifiers: Information received from approved third-party providers for KYC and identity verification.

zid buzz uses collected information only for specific and legitimate purposes:

4.1 Service Delivery and Operations

We use your information to create, verify and manage accounts; process deposits and withdrawals; distribute bonuses and VIP benefits; and ensure the continuous availability of gaming services.

4.2 Security and Fraud Prevention

Information is analysed to prevent unauthorised access to accounts, detect suspicious transactions, and comply with anti-money laundering regulations.

4.3 Customer Support and Communication

We use your contact information to provide support via 24/7 live chat and email, send account-related notifications, and share relevant promotional updates.

4.4 Product Development and Analytics

Aggregated (anonymized) data is analysed to monitor site performance, improve the user experience, and evaluate new games and features.

4.3 Responsible Gaming

Under our Responsible Gaming programme, gaming pattern data is used to identify at-risk behaviour and provide support to users.

zid buzz does not sell or rent users' personal information. However, information may be shared with third parties in the following limited and specific circumstances:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket and Upay is shared with those services.
• Identity verifiers: Approved third-party verification providers receive only the minimum information required for the KYC process.
• Game providers: Game studios such as Pragmatic Play, Evolution, JILI and PG Soft receive the technical data needed to run gameplay; they do not receive personally identifiable information.
• Technology service providers: Partners involved in site hosting, cybersecurity and analytics receive only the information needed to perform their duties, and operate under confidentiality agreements.
• Legal obligations: Information may be disclosed in response to a court order or a lawful request from a legal authority.

Outside the cases listed above, information is not disclosed without your explicit consent.

zid buzz uses cookies and similar tracking technologies on the website. Cookies are small data files stored in your browser.

6.1 Types of Cookies

• Essential cookies: These cookies are necessary to maintain login sessions, validate security tokens and enable the basic functionality of the service.
• Functional cookies: Used for language preferences, displaying game history and providing a personalised experience.
• Analytics cookies: Used to collect aggregated data such as which pages are visited most and average session length.

6.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may limit certain site functions and cause login issues.

zid buzz has adopted industry-standard technical and organisational measures to ensure the security of your information.

7.1 Technical Security Measures

• All data transmissions are secured using SSL (Secure Socket Layer) encryption.
• Passwords are encrypted using strong hashing algorithms.
• High-grade encryption methods are used for storing financial data.
• Regular security audits and vulnerability assessments are conducted.
• Two-factor authentication (2FA) is available.

7.2 Data Retention Period

Information for active accounts is retained until the account is closed. After closure, financial transaction records must be kept for the period required under applicable regulations. Unnecessary data is securely deleted once the specified retention period has passed.

7.3 Response to a Data Breach

If a data breach occurs, affected users will be notified as quickly as possible and the necessary steps will be taken to limit the damage.

As a zid buzz user, you have certain fundamental rights over your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or outdated information on your account.
• Right to erasure: In certain circumstances you may request that your information be deleted — however, some data may need to be retained due to legal obligations.
• Right to object to processing: You may object to marketing communications or certain types of data processing.
• Right to data portability: You may request your information in a structured format.
• Right to withdraw consent: For data processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the above rights, contact our customer support. We will respond to your request within a reasonable time. For general questions, you may also visit our FAQ section.

zid buzz strictly does not provide services to anyone under the age of 21. Our platform is exclusively for users aged 21 and above. Age is verified at registration and no one under 21 will be able to open an account.

If we become aware that information belonging to a minor has been collected by mistake, we will immediately close that account and delete the relevant data. Parents or guardians who become aware of such an incident are requested to contact our customer support.

The zid buzz platform may contain links to game studios or payment services. These third-party websites or applications have their own privacy policies, over which we have no control.

zid buzz is not responsible for how your information is handled on third-party platforms. We recommend reading their privacy policies before using those platforms.

zid buzz reserves the right to change this privacy policy at any time. We will post a notice on the site before changes take effect, and the "Last updated" date at the top of the document will be revised.

For significant changes, registered users will be informed by email or through a platform notification. Continued use of the site after any change means you have accepted the revised policy.

If you would like to know about previous versions of this policy, please contact our customer support.

If you have any questions about this privacy policy, a request regarding your information, or a concern you wish to raise, please get in touch with us: